Sunrise Flight with Breakfast: Cancellations made up to 24 hours before the scheduled time will receive a full refund. No refunds for cancellations within 24 hours of the experience.
Professional Photo Shooting: Non-refundable. Rescheduling is possible up to 48 hours prior, subject to availability.
Day Ticket to Zoo and Aquarium: Tickets are non-refundable and valid only for the selected date. No rescheduling allowed.
Botanic Garden Full Day Pass: Cancellations made up to 48 hours before the visit will receive a 50% refund. No refunds within 48 hours of the visit.
Entry Ticket to Main Exhibition: Non-refundable and non-exchangeable. Valid only for the selected date.
Science Workshop for Kids/Adults: Cancellations made up to 24 hours before the scheduled time will receive a full refund. No refunds for cancellations within 24 hours.
Ape Car Ride: Requires vendor confirmation and is non-refundable once confirmed. Rescheduling may be possible with at least 72 hours’ notice.
Aqua Fitness: Cancellations made up to 24 hours before the session will receive a full refund. No refunds for cancellations within 24 hours.
Appropriate Clothing and Footwear
Sunrise Flight with Breakfast: Comfortable, weather-appropriate clothing and sturdy footwear recommended. Temperatures can be cooler at higher altitudes.
Professional Photo Shooting: Wear comfortable clothing, and avoid wearing white to reduce glare in photos.
Zoo and Aquarium/ Botanic Garden: Comfortable walking shoes recommended. Check the weather forecast and dress accordingly.
Science Museum (All Experiences): Casual, comfortable clothing is fine. Some workshops may involve hands-on activities, so avoid delicate clothing.
Ape Car Ride: Comfortable, casual clothing recommended. Sunglasses and sunscreen are advised.
Aqua Fitness: Swimwear and water shoes required. Towels are provided upon request.
Bringing Pets
Sunrise Flight with Breakfast & Professional Photo Shooting: Pets are not allowed due to safety and space restrictions.
Zoo and Aquarium: Pets are not allowed inside the zoo or aquarium. Service animals are permitted with prior notice.
Botanic Garden: Pets are allowed but must be on a leash at all times.
Science Museum (All Experiences): Pets are not allowed in the museum or during workshops.
Ape Car Ride: Pets are not allowed on the vehicle.
Aqua Fitness: No pets allowed in the pool area.
Special Considerations and Requirements
Sunrise Flight with Breakfast: Participants should be in good health and able to stand for the duration of the flight. Not recommended for those with mobility issues.
Professional Photo Shooting: Please arrive at least 15 minutes early to discuss specific preferences and locations.
Zoo and Aquarium/ Botanic Garden: Accessible facilities are available for visitors with disabilities.
Science Workshop for Kids/Adults: Participants under 18 must be accompanied by a parent or guardian. Please notify staff of any allergies or medical conditions beforehand.
Ape Car Ride: Riders must be at least 12 years old. Helmets will be provided and must be worn throughout the ride.
Aqua Fitness: Participants must be in good health. If you have any medical conditions, please consult your physician before attending.
Photography and Filming
Professional Photo Shooting: Personal cameras are allowed, but the photographer will be the main source of high-quality photos.
Zoo and Aquarium: Photography is allowed for personal use only. No flash photography near the animals.
Ape Car Ride: GoPros and other cameras are allowed but must be securely fastened.
Lost and Found
Botanic Garden/Zoo and Aquarium: Lost items can be claimed at the information desk or by contacting customer service.
Science Museum: Any items left behind in workshops or exhibit areas will be held for 7 days.
Ape Car Ride: Personal belongings are the responsibility of the participants. Please double-check your seat before leaving.
